Delivery

FAQ

General information

  • International delivery costs

    All International orders are sent recorded and are weight priced. Shipping cost is added at checkout.

     

    Zone 1 international countries are:

    Albania, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

    Zone 1 international countries shipping costs are:

    Up to 20 packs = £12.51

    21 - 40 packs = £16.96

    41+ packs = £24.00

     

    Zone 2 international countries are:

    Argentina, Canada, India, Indonesia, Japan, South Africa, South Korea and the United States.

    Zone 2 international countries shipping costs are:

    Up to 20 packs = £17.20

    21 - 40 packs = £23.25

    41+ packs = £48.00

     

    Zone 3 international countries are:

    China, Hong Kong and Kazakhstan.

    Up to 20 packs = £17.20

    21 - 40 packs = £23.25

    41+ packs = £72.00

     

    Zone 4 international countries are:

    Australia and New Zealand.

    Up to 10 packs: £19.93
     
    11 - 20 packs: £22.12
     
    21 - 30 packs: £24.33
     
    31 - 40 packs: £26.54
     
    41 - 160 packs: £48.12
     
    161+ packs : £70.14

     

  • UK delivery cost

    Orders under £10 are charged £1 for delivery. Orders over £10 are free.

  • Where we deliver

    Repeat-orders:

    United Kingdom

     

    One-time Orders:

    United Kingdom

    Albania

    Austria

    Belgium

    Bulgaria

    Cyprus

    Czech Republic

    Denmark

    Estonia

    Finland

    France

    Germany

    Greece

    Hungary

    Ireland

    Italy

    Luxembourg

    Malta

    Monaco

    Netherlands

    Norway

    Poland

    Portugal

    Romania

    Slovakia

    Slovenia

    Spain

    Sweden

    Switzerland

    Turkey

    Ukraine

    Argentina

    Canada 

    India 

    Indonesia

    Japan

    South Africa

    South Korea

    Kazakhstan

    United States

    China

  • How long delivery takes

    UK deliveries are sent Royal Mail 1st Class and 93% of deliveries are delivered the next working day, however next working day is not guaranteed. Please allow up to 5 days for delivery to account for unexpected delays. Your package is posted once you receive your Fulfilment confirmation email.

    International delivery times vary, most European countries take 3-5 working days and outside of Europe will take 5-7 working days. These times can be affected by unexpected delays in transit or holds at the local customs office so please allow up to 14 working days.

    Please note seasonal delivery times may be longer.

  • Delivery services

    We use Royal Mail first class for UK deliveries. 

    93% of Royal Mail 1st Class deliveries are the next working day, however next working day is not guaranteed. Please allow up to 5 days for delivery.

Troubleshooting

  • I’m not going to be in

    Our packaging is designed fit through your letterbox, if you are not in your order will be delivered anyway. Any orders too large for our postbox packaging will be sent tracked so you can monitor their progress and arrange pickup after failed delivery.

  • I didn’t receive a tracking number

    If your order was international please contact help@togetherhealth.co.uk with your name and order number letting us know. If your order was placed in the UK it may not have qualified for tacking but please contact us to find out.