General information

  • How to get started

    Simply choose Repeat-Order on a product page and add it to your basket, then simply checkout as normal. You can add as many Repeat orders to your basket as you like and can mix Repeat-Orders and One-time orders in the same basket.

  • Additional Repeat-Orders

    After you have received your first order, additional orders will be automatically processed based on the frequency settings you chose. We will use the original payment method to process orders. You will always receive an email 3 days before we process an additional Repeat-Order.

  • Features

    Change date

    You can change the date any items of your order repeat individually. Bring the date forward if you used more than normal or push it back if you’ve fallen behind.

    Add or Remove Products

    You can log into your account and add or remove products to your Auto-order, this will take effect immediately so as long as its before you receive your Order Confirmation email it will be on your next order.

    Skip future Repeat-Orders

    Easily hit skip on your future auto orders.

  • Cancelling

    You can cancel anytime you like. We recommend you cancel from your account online or via phone on 0113 457 0500 as these options are instant. You may also cancel via email but please allow at least 48 hours before your next Repeat-Order. To cancel via email please provide your name and last order number to help@togetherhealth.co.uk

     

    If you cancel after a Repeat-Order has been processed and you have not received a shipping notification you can get in touch with our team and we can cancel and refund your order before it is sent, please call 0113 457 0500 to do this.


    If you cancel after a Repeat-Order has been processed and your order has been shipped but you don’t want the order you will need to return the order before we can give you a refund. We do not cover return costs.

  • Security

    We do not store any card details at Together, your card details for Repeat orders are stored and processed by a well known payment provider called Stripe.

    Stripe are a worldwide payment provider and one of the leaders in their industry. They are certified to PCI Service Provider Level 1, which is the most stringent level of certification.

    There is loads more information here: https://stripe.com/docs/security