Frequently asked questions

  • My capsules are filled differently, am I getting the stated nutrients?

    Because of the clean methods we use to manufacture our products variances in capsule fill levels can happen. The variances can be especially noticeable from batch to batch because the powders can have differences in density. A more dense batch filling the capsule less. However variances can also happen within the same batch due to the machine tolerances.

    Normally differences like this are minimised with flow agents during manufacture and fillers during encapsulation. Our products contain neither so the variance can be much more noticeable. However, all our on pack nutrient levels are for the lowest level of tolerance, these are a minimum level each capsule will contain.

  • What quality standards does Together manufacture to?

    Our products are made using the highest standards of food manufacturing methods, including ISO 9000, cGMP and BRC accreditations.

  • How are your food based nutrients made?

    The process we use for our food based nutrients is as follows:

    Step 1 - Whole food ingredients that are tested free from pesticides or herbicides are reduced into a concentrated paste. All parts of the food offer benefits, so nothing is left out, including the pulp, zest and pips. The food used depends on the nutrient required, for example, citrus fruits for Vitamin C or carrot concentrate for Beta Carotene.

    Step 2 - The whole food concentrate is then fed with the optimum amount of added vitamins and minerals. The food then metabolises the added vitamins and minerals, molecularly binding them to their co-factors (including flavonoids, enzymes, amino acids and trace minerals) and enhancing the food’s original vitamin and mineral content.

    The metabolisation is left to happen at its natural rate, which takes up to 72 hours. Afterwards, the added vitamins and minerals have become part of the food and are indistinguishable from the food’s naturally occurring vitamins and minerals. Throughout this process, no temperatures above 32.5 degrees Celsius are used, ensuring that the co-factors are kept intact.

    Step 3 - The mineral or vitamin food concentrate is then thoroughly washed up to 7 times with purified water removing any vitamins and minerals that have not been metabolised, the food is then gently dried with filtered air. Nothing else is added—no fillers, binders or preservatives—leaving only the nutrient-rich food concentrate.

    Every batch is tested to confirm there is no trace of toxic metals, pesticides or herbicides, both at the beginning and end of the process.

     

  • How are your food based vitamins different to standard isolated vitamins?

    Our food based vitamins and minerals are presented in a complete whole food complex just like in food. Unlike isolated vitamins, the body recognises food based vitamins and minerals as genuine food, allowing them to travel to the parts of the body that need them the most. This results in vastly improved absorption, utilisation and retention.

  • Do you use artificial additives in your products?

    We go to great lengths to avoid using artificial product additives. You will not find any in our products.

  • Does Together offer product samples?

    We offer a 5-day sample of our Multibiotic.  More sample products will follow soon.

  • How do I know Together's supplements will work for me?

    We focus on using nutrients whose benefits have been accepted by the medical, science, and nutrition communities. Numerous studies have proven the effectiveness of the ingredients that we use in our supplements.

  • Where are Together products made?

    We source all of our high-quality ingredients from all around the world, including the Dead Sea for our Marine Magnesium and India for our Ashwagandha Root. Everything is brought to the UK, where our products are made.

  • Can your products be taken with medication?

    We recommend that you check with your doctor or health professional if you take any medication. However, https://www.webmd.com/interaction-checker/default.htm provides a useful interaction checker and allows you to enter your medication and supplement to determine if there are any concerns.  

  • What type of yeast is used?

    Saccharomyces cerevisiae.

  • What is non-live yeast?

    Our nutritional yeast is the same as the yeast used in the starting process for bread making. During the growing process, the yeast cell wall is naturally broken down making it unrecognisable as a yeast molecule. This is what makes it 'non-live'.

  • Are your products safe for use during pregnancy?

    The scientific literature does not provide evidence to support that any of the ingredients found in Together's products are harmful during pregnancy or breastfeeding at the recommended daily dose.

    However, when there is little or no evidence to support use during pregnancy or breastfeeding we suggest that you proceed with caution and not use the following ingredients/products:

    • Ashwagandha - (Whole Root Ashwagandha, Stress Aid)
    • Curcumin - (Curcumin & Turmeric Complex, Joint Aid)
    • 5-HTP - (Night Time)
    • Bacillus coagulans - (Immune, Multibiotic)
    • Coenzyme Q10- (Plant-Based Coenzyme Q10)
    • Astaxanthin - (Eye Defence)

    We also recommend that whilst pregnant or breastfeeding, you consult your healthcare practitioner before taking any food supplement.

  • Are your products tested safe for heavy metals?

    All of our ingredients are either free of heavy metals or tested safe levels of heavy metals.

  • Are your products tested for pesticides and herbicides?

    All our ingredients are tested either free from or safe for pesticides & herbicides.

  • Can the yeast in some of your products trigger an allergy?

    It is the live part of the yeast that contains the allergen. Allergies are always molecule specific and in order to stimulate a yeast allergy, the yeast must still be in possession of its long chain molecules. During the growing process, the yeast cell wall is broken down using a natural enzyme. This makes it unrecognisable as a yeast molecule and it does not, therefore, trigger off the allergic response. There is no 'live yeast' present in any of our products and there have been no known allergic reactions to the yeast used in our products.

  • Does the yeast in some of your products add to candida?

    There is no 'live yeast' present in any of our products and therefore does not add to any candida issues.

  • Are your ingredients GMO-free?

    All of our products are made using non-GMO ingredients.

  • Are your products Kosher?

    All products only contain Kosher friendly ingredients (completely free of dairy, pork and shellfish).

  • Can you confirm that Pinus Elliot used for the vegecaps are safe for people with tree nut allergies?

    Our capsules are free from allergens including nuts (tree nuts are included in this list): Nuts i.e. Almond, Hazelnut, Walnut, Cashew, Pecan nut, Brazil nut, Pistachio nut, Macadamia nut and Queensland nut and products thereof.

  • What are your capsules made from?

    The source of the vegetable cellulose is the Pinus Elliot Tree. These are our preference over Gelatin capsules (not vegetarian) and hard tablets which use lots of chemicals, heat treatment and heavy processing. They are safe to use and are used widely in the food industry. They are approved by the FDA and the EU. We use the leading supplier of capsules, as they have extremely high manufacturing standards and the capsules are certified Kosher, Halal and Vegan and allergen free.

  • Are your products organic certified?

    You can see which of our products are organic on ‘Our Standards’ page. Not all our products are Organic certified, however, we test all our products for herbicides and pesticides including the foods we use, if any are detected we do not use the batch. We also use some organic certified herbs and nutrients in our products and are currently working towards organic certification on many of our other products.

  • Are Together's products suitable for vegetarians?

    The following products are certified vegetarian: Vitamin D3, Citrus Vitamin C, B-Vitamin Complex, Marine Magnesium, Algae Omega 3, Pregnancy Multi, B12 Vegan Complex, Curcumin & Turmeric Complex, Seaweed Calcium, Stress Aid Complex, Women’s Multi Vit, Men’s Multi Vit, Gentle Iron Complex, Night Time Complex, Whole Root Ashwagandha, General Multi, Immune Support, Joint Aid Herbal Complex, Multibiotic Fermented Food, Bio Coenzyme Q10, Vegan Vitamin D3

  • Are Together's products suitable for vegans?

    The following products are certified vegan: citrus Vitamin C, B-Vitamin Complex, Marine Magnesium, Algae Omega 3, Pregnancy Multi, B12 Vegan Complex, Curcumin & Turmeric Complex, Seaweed Calcium, Stress Aid Complex, Women’s Multi Vit, Men’s Multi Vit, Gentle Iron Complex, Night Time Complex, Whole Root Ashwagandha, General Multi, Joint Aid Herbal Complex, Bio Coenzyme Q10, Vegan Vitamin D3, Multibiotic.

  • Are your products sustainably sourced?

    All of the ingredients used in our products are from sustainable sources.

  • Is the packaging recyclable?

    Although all of the materials we use to create our packaging are recyclable, some recycling centres are unable to split the layers, therefore meaning the packaging cannot be recycled. We are currently working on a compostable version of our packaging.

  • What is the shelf life of your products?

    Our products shelf life is two years from manufacture, and 60 days once the packaging has been opened.

  • Can the capsule contents be separated and mixed with food or drink?

    Yes. Apart from Multibiotic, all of our capsules and softgels can be emptied and mixed with your food or drink.

  • Can Together's products be taken with or without food?

    Because our products are in their complete form, with no artificial additives, they are gentle on the stomach and can be taken with or without food.

  • When is the best time to take Together's supplements?

    The majority of our products can be taken at any time of day, apart from our Night Time which should be taken 30 minutes before you go to bed, and any products including B vitamins which should be taken at least 5 hours before you go to bed because of their energy giving properties.

  • Why are Together's nutrient levels lower than some other vitamins?

    Our nutrient levels are based on expert analysis of the modern diet and contain enough ingredients to support your nutrition without including high levels of isolated nutrients. We use natural form nutrients, which means that they are more effectively absorbed than isolated nutrients.